Terms and Conditions

Terms and Conditions

Please read the following terms and conditions carefully before using the services!

This document constitutes a legally binding agreement between you as a user of the Site (hereinafter defined as you, your, User or Seller, as the case may be) and Tropiashop.com.


1.1 The term « Products » designates any product which is sold by GamingUnivers LTD (hereinafter the « Seller ») for any person or entity which places an order to buy the Products (hereinafter the « Buyer »).

1.2 The General Terms and Conditions of Sale herein contained govern the sale of any of GamingUnivers LTD Products. Any order implies the full and complete acceptance of these terms excluding all other Seller or Buyer’s document.

1.3 Unless accepted in writing by an executive officer of Seller, any terms or conditions in Buyer’s offer to buy as transmitted to Seller in the form of a purchase order or otherwise, which are different from or which purport to add to, modify, supersede of otherwise after the terms and conditions contained in these General Terms and Conditions, shall not binding on Seller and will have no effect.


2 Contact :
By LiveChat Support via the online support

By Support Ticket on this page :https://tropiashop.com/tickets-support/


3.1 Tropiashop.com (GamingUnivers LTD) is a company specialized in the online sales of dematerialized games and software. The products offered for sale comply with the UE legislation in force. The products offered on the site www.tropiashop.com are dematerialized. The code is sent by e-mail once the order has been made and is also displayed on the Customer’s personal account.


4.1 The Seller sets prices and he can change them as he wishes before the order and payment of the Buyer. Once the order has done, the Seller cannot change any price.

4.2 Prices are given in Euros and included all taxes except the delivery charges. The delivery charges match with the payment charge on line for the delivery of the codes that the Buyer receives by e-mail. Those charges are given in the shopping cart of the Buyer.

4.3 All products can be paid for by credit card, PAYSAFECARD, BITPAY).

4.4 The amount of the order will be immediately taken on the bank account once the order submitted.

4.5 Delivery is done in two ways depending on the product ordered:
– Via the communication of a unique gaming account pré loaded with the game ordered by the client by e-mail that the Customer receives immediately after the confirmation of the order.
– The said account is also indicated to the Customer on his personal space on the site www.Tropiashop.com


5.1 All orders on www.Tropiashop.com suppose the approval of all terms of these terms and conditions of sale. He has been aware of his right of withdrawal. Before the completion of the order, the Buyer has access to all the information needed about the product wanted, the price, the charges, and the way of payment and delivery in his shopping cart.

5.2 He can check and change his order: modify, add, or delete some products. Once the order validated, the Buyer receives an e-mail with all the information needed about the order: product(s), price, and order number.

5.3 Then, he receives a second e-mail at the same time with a unique account pré loaded with the game ordered matching to his order. The Buy has to keep this account, which won’t be given to him a second time.

5.4 He also can find it on his personal account on the website of the Seller.

5.5 In case of delay in the period announced during the pre-order, GamingUnivers LTD undertakes to inform the Customer as soon as possible. The customer can not cancel his pre-order, once the pre-order validated, it is considered “complete” by the banal system. If unable to honor the pre-order, GamingUnivers LTD agrees to refund the full amount paid.

5.6 The agreement starts when the Buyer validates the order and certainly not at the end of the right of withdrawal.


6.1 Due to the digital and unique nature of the products marketed by Tropiashop, we cannot give any right of withdrawal to users of the Tropiashop.com site.

6.2 In the case that Tropiashop (GamingUnivers LTD) gives a refund to the customer, this refund will be made on the Wallet Website and require an account on Tropiashop.com.

6.3 Due to the digital and unique nature of the product delivered by Tropiashop.com, the customer can not request any refund in the event that he has received and learned about the product by e-mail or in his customer area. The only possible reasons for refunds are:

– Product not delivered within 72 hours.

– Non-functional product.


7.1 In case of service failures, the Seller is committed to re-establish services within 24 working hours from the moment he has to be aware of the failures. The Seller cannot be held responsible for the service failures due to a force majeure, power failure, interruptions due to other contractors.

7.2 The Seller will be responsible for all non-compliance and abnormalities due to the purchase of the Buyer.


8.1 Under the UE law, the Buyer has only a right to use the products bought. He cannot translate, adapt, transform, or replicate the substance of the products.


9.1 Under the UE law, the Buyer has a right to query, access, amend, and object on legitimate grounds to his personal data by contacting the Seller:


10.1 The liability of the Seller depends on French law. It’s strictly limited to the amounts of products sold. The Seller will not be responsible in case of inappropriate use of the products and if the damage is due to an independent cause which not involved the Seller.


11.1 UE Law is applicable to all products sold by the Seller.

11.2 In case of problems with the account received by the Buyer or difficulties of connexion with this account, The Buy can ask for an exchange but not a refund.


12.1 Seller shall not be considered in default in the performance of its obligations hereunder, or be liable in damages or otherwise for any failure or delay in performance which is due to strike, lockout, the concerted act of workmen or other industrial disturbance, fire, explosion, flood or another natural catastrophe, civil disturbance, riot or armed conflict whether declared or undeclared, curtailment, shortage, rationing or allocation of normal sources of supply of labor, materials, transportation, energy, or utilities, accident, delay of subcontractors or vendors, sufferance of or voluntary compliance with acts of government and government regulations (whether or not valid), embargo or any other cause whether similar or dissimilar to any of the causes or categories of causes described above and which is beyond the reasonable control of Seller.

12.2 In the event of a delay arising from any of the above causes, the time of performance shell is extended by a period of time reasonably necessary to overcome the effect of the delay.


13.1 The Parties agree that at all times in connection with and throughout the course if this contract and thereafter, the will comply and take reasonable measures so that, their subcontractors, agents or other third parties, who are subject to their control or decisive influence, will comply with the applicable anti-corruption laws which prohibit improper, illegal and corrupt payment.


14.1 Any contract or purchase order between Seller and Buyer which may be formed subsequent to the issuance of Seller’s quotation shall be governed by and construed according to the laws of UE.