You can request a refund if your product not working or not delivery in the delay of 72 hours. The TropiaShop refund offer, within 72 hours of purchase, applies to products that are purchased on TropiaShop. Here is an overview of how refunds work with other types of purchases.
REFUND / DELIVERY POLICY
1.1 After purchase, the Buyer receives a link by email that displays the product and uses it; the Buyer will be provided with the account no later than 72h after purchase.
1.2 In some cases we can send the products by email linked to the buyer account with prior communication with the buyer.
1.3 The support period starts immediately after product delivery to the buyer ( by link or buyer’s email).
1.4 All receive account are non-refundable and non-exchangeable, but refund or exchange may be provided in case of proven problem with the product (we investigation each case with the publisher / service, e.g. PlayStation Network).
1.5 If the purchase term of the product exceeds 14 days support period, such product is non-refundable and non exchangeable, and we are not obliged to investigate any issues with the product, but still may do so without any obligations from our side.
1.6 We will issue a refund under the following circumstances:
– The item you purchased is out of stock.
– Sometimes, we need your assistance in verifying payment information. If you refuse or do not respond to our request within 5 days, your order will be cancelled and a refund will be issued immediately.
– If your payment is less than the price listed on our website, you will be given an opportunity to accomplish a full payment. If you refuse or do not respond to our request within 5 days, your order will be cancelled and a refund will be issued immediately.
2.1 Refunds will not be issued by reasons, as follows :
– You find a lower price on another website.
– You request a refund because you changed your mind and do not want to have the product after it has been already ordered.
2.2 For any other reason that is not specified in the section “We will issue a refund under the following circumstances” indicated above.
2.3 Since we make a refund in accordance with your payment method provider, it may take 28 working days while the bank system processes the refund.
2.4 You can request a refund by creating a request on the LiveChat.
2.5 You will be issued a full refund of your purchase to your TropiaShop Wallet within forty-eight hours of approval.
3.1 All transaction fees associated with the refund are non-refundable.
3.2 We issue refunds only in accordance with the payment channel that was used for purchase or in accordance with the Buyer’s bank account / PayPal account.
4.1 We guarantee the delivery during 72h after the payment completion, if the payment or the Buyer should be verified.
4.2 For verified users with clear payment process, we deliver the purchased product during 24h, 7 days a week. In case of any delays, you can contact us by email support@TropiaShop.com.
4.3 The Buyer may request a refund, if we do not deliver the product during 72h.
5.1 Refunds are designed to remove the risk from purchasing titles on TropiaShop—not as a way to get free games.
5.2 If it appears to us that you are abusing refunds, we may stop offering them to you.